Fintel reports that on June 17, 2025, Johnson Rice initiated coverage of Venture Global (NYSE:VG) with a Buy recommendation.

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Some City of Richmond phone lines are unable to take calls as of Tuesday morning, according to a city spokesperson.

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

The new operating hours will be Monday through Friday from 9 a.m. to 9 p.m. Additionally, the Nevada 211 call center will ...

Today's Wake Up Call comes from Catholic Charities Teen Center in Dorchester, which is undergoing renovations thanks to the help of more than 100 volunteers.

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...