Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Scam call centers are becoming more advanced, but this time, we tracked one down. Watch as we expose what goes on behind the scenes and what happens when they’re caught off guard.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

While the call went against them, the game previously dominated by Canady swung the Longhorns' way from that point. Need a break? Play the USA TODAY Daily Crossword Puzzle. "It's a tough call," Atwood ...

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ...

The Heat’s 7-foot center is fresh off a promising rookie season. He was named to the NBA All-Rookie Second Team after averaging 9.3 points on 55.4% shooting and 7.4 rebounds in 22.2 minutes.

The Supreme Court will hear from a faith-based pregnancy center in NJ challenging a state investigation alleging it misled people into thinking its services included referrals for abortion.

The new wireless service targets conservative consumers as an alternative to major telecom providers. The company said the mobile network will feature U.S.-based call centers and American-made phones.

Legislation (HB 1091) signed Friday by Gov. Ron DeSantis makes it official, including 988 helplines in the state’s panoply of mental health services. The bill was sponsored in the House by Rep. Karen ...

Logan Willis of Oak Hill, W.Va. made the initial call to 911 and can be heard confessing to what he thought was a murder. “I’m going to the Exxon in Kenna.