If you wish to convince your board members and C-level decision makers that loyalty programs, you need to know what customers ...

For decades, brands have cultivated customer devotion not just by selling products, but by standing for something. Millions ...

It's a fact: firms with high levels of customer loyalty have also earned high levels of staff loyalty. It's darn near impossible to build strong customer loyalty with a staff that is in constant ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Another downside is that customer loyalty built by discounts is extremely fragile. Price-motivated customers are highly ...

Verizon Wireless continued to have the best churn rates in the industry again in the second quarter, which is a key gauge of customer loyalty,? said Nancy Stark, spokeswoman at Verizon Wireless, ...

As Shoptalk 2025 demonstrated, the future of retail hinges on building authentic, emotional connections with customers through loyalty, engagement and innovative experiences.

It’s also possible that the discount could mess with your Autopay discount, so please verify this with the customer service agent you talk to. Who is eligible for the Verizon Loyalty Discount ...

This survey of 19 multi-select questions was developed by Bloomreach and fielded by EMARKETER in January 2025. Bloomreach and ...