The Pembroke, N.C., mom claims Royal Caribbean did not allow her son to board the cruise due to his ID, even though she ...

A family is reeling after planning a surprise Royal Caribbean cruise for their kids — and then their teen was denied boarding due to a mistake from staff members. At such a critical moment in US ...

After more than a year of planning, Shannon Nutting’s dream vacation on a Royal Caribbean cruise with her four kids became a devastating nightmare before it ever got underway this month.

Shannon Nutting said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. “It was a surprise for the kids ...

A family is reeling after planning a surprise Royal Caribbean cruise for their kids — and then their teen was denied boarding due to a mistake from staff members. Shannon Nutting of Pembroke ...

Shannon Nutting said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. "It was a surprise for the kids," Nutting said.

PEMBROKE, N.C. (WTVD) — A Pembroke family says what should have been an enjoyable cruise turned into heartache after they were turned away at the port. Shannon Nutting said she thought she did ...