A family is reeling after planning a surprise Royal Caribbean cruise for their kids — and then their teen was denied boarding due to a mistake from staff members. At such a critical moment in US ...

Shannon Nutting said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. "It was a surprise for the kids," Nutting said.

Shannon Nutting, of Pembroke, North Carolina, said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. "It was a ...

PEMBROKE, N.C. (WTVD) — A Pembroke family says what should have been an enjoyable cruise turned into heartache after they were turned away at the port. Shannon Nutting said she thought she did ...