Your transaction failed, please try again or contact site support. 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com ...

Motorway is setting new standards of excellence within the contact centre industry, showcasing a strong commitment to employee engagement, operational innovation, and outstanding customer service. We ...

CCMA research reveals that consumers like proactive contact if there is something in it for them. For example status updates, responses to outstanding queries, being taught how to self-serve or being ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

This 3 hour course will be invaluable for anyone seeking to level up their empathy, active listening skills and ways to respond compassionately to customers in emotionally sensitive or challenging ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and ever-evolving markets this has to be the case. Contact centres are no exception. In ...