David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Despite the drop in refinance volume, purchase volume has remained steady, resulting in relatively no change in overall production volume month-over-month. The stability in purchase volume ...

A 16-year-old made a fake 911 call, then stabbed a responding officer, police said. Screengrab from Fairfax County Police Department video A 16-year-old called 911 to falsely report himself for ...

Without important security patches, hackers can exploit vulnerabilities in a phone's software – and the risks increase the longer it is out of the update cycle. It's important to not only find out if ...

Emergency 911 dispatcher Casandra Reid sits at her post at the Blowing Rock Police Department. Reid is the first student to graduate from the 911 Communications and Operations program at Richmond ...

If you can move, you can drive a slider to initiate a call to emergency services. The phone waits for input, either via touch or voice, and if you can't respond, it displays a 20-second timer on ...