The Mets’ winning streak came to an end Friday night at Nationals Park, but the controversy surrounding will undoubtedly provide a few days of fodder. Jesse Winker hit into what was ruled as a triple ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

The founder and former CEO of a US-based e-commerce firm was charged with making false claims about his company’s artificial intelligence (AI) technology when he actually employed human workers at a ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

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And judging by the trailer – which you can watch below – the Predator’s journey through the ages looks like a bloody good time, with the historical carnage of Prey given a dose of animated ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for ... for the 2025-26 academic year. The call described below solicits concrete candidate interest, and we’ll provide an ...

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