"A picture is worth a thousand words." It's a well-worn phrase but there is special resonance when applied to editorial ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI rather than humans?

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

To view Conversation Summaries, enable summaries in Copilot Service admin center by going to Insights and then Summaries. If a summary was generated when the call ended, it will be displayed.

Taking a stand on the primate center puts Kotek in a tough political position. AFSCME endorsed her for governor in 2022 and contributed to her campaign. Her call came just as the Physicians ...

The Trump administration has gutted the agency overseeing the World Trade Center Health Program, a move advocates say will wreak havoc on the program’s operations and bring critical operations ...

EL SEGUNDO – South Bay Lakers center Kylor Kelley has signed a 10-day contract with the New Orleans Pelicans, his second call-up of the 2024-25 season. It marks the fourth call-up for South Bay this ...