In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

As artists fight to protect their works from being used to train AI models, Jack Dorsey wants to eliminate intellectual property (IP) laws altogether. Elon Musk agrees. On Friday, the cofounder of X ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

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Large brush fire in Carbon County ‘still actively burning,’ official says; around 70 firefighters working to extinguish blaze [PHOTOS] Large brush fire in Carbon County ‘still actively ...

The Trump administration has gutted the agency overseeing the World Trade Center Health Program, a move advocates say will wreak havoc on the program’s operations and bring critical operations ...

A new draft report from the Department of Public Safety suggests Vermont needs a massive overhaul in the way it handles emergency dispatch services, but the road to get there could be long and winding ...

She was imprisoned for drawing political cartoons. But this week, after a year and a half of injust imprisonment in Iran, 29-year-old painter and activist Atena Farghadani walked free after her ...

SAN JOSE — A new proposal looks to bring a data center to the Alviso district of north San Jose on empty land that once was slated to be part of a now-scuttled proposal for an entertainment ...

Connecticut doctor born in Pennsylvania told to leave the U.S. by Homeland Security Connecticut doctor born in Pennsylvania told to leave the U.S. by Homeland Security Mack Trucks to lay off ...

A Democratic congressional staffer who had been briefed by multiple VA officials called the layoff plan at the call centers “heartless and dangerous.” “Veterans in need of life-saving care ...