Garcia's case has sparked outrage over the administration’s handling of immigration policy and has prompted a call for his ...

CEO Stephen Squeri said current strategy will continue, adding it would look to adjust expenses in areas such as marketing if ...

While San Juan’s vibrant streets draw millions of visitors to Puerto Rico every year, just a short drive away lies Loíza — a ...

A major UK hospital is trying to trace down staff and patients who may have come into contact with a patient who entered A&E ...

Vast swaths of the subway still rely on signal equipment from the Great Depression. A multibillion dollar plan, now at risk, ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Learn about ICE's plan to launch a competition for a follow-on contract to continue providing professional support for the ERO Contact Center of Operations.

The CCaaS market is gaining momentum as enterprises across BFSI, retail, telecom, and utilities seek scalable, cloud-native solutions for omnichannel customer engagement. AI integration is central ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...

The Prospect Business Association (PBA) hosted its inaugural "Connections Express" event, bringing together major corporations and small businesses in a unique networking opportunity.