Learn about ICE's plan to launch a competition for a follow-on contract to continue providing professional support for the ERO Contact Center of Operations.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The Los Angeles Dodgers are urged to recall utility Hyeseong Kim from Triple-A to help fuel their struggling offense. Kim is ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The Department of Commerce launched an investigation on April 1 into the national security impacts of importing drugs and ...

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...