Learn about ICE's plan to launch a competition for a follow-on contract to continue providing professional support for the ERO Contact Center of Operations.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The Los Angeles Dodgers are urged to recall utility Hyeseong Kim from Triple-A to help fuel their struggling offense. Kim is ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The Department of Commerce launched an investigation on April 1 into the national security impacts of importing drugs and ...

AHMEDABAD: At the Congress party’s national convention in Ahmedabad, a powerful chorus of leaders came together to call for ...

These awards highlight the Blue Cross VT’s Customer Service team’s excellence and the organization’s dedication to delivering exceptional experiences for our members. The recognition marked the third ...

The Parkside Community Center is offering takeout meals to the public the week of April 7, according to Executive Director Kathleen Clement.

Amex has more than 70 AI use cases in production, including an IT chatbot that solves issues on its own and a travel counselor assistant.

They had a place to express opinions and drive policies and outcomes that matter in the company.” England, the consultant, ...

He’s smart, tough, reliable. That’s going to be interesting. Those two guys, that’s going to be pretty interesting there, but center’s going to be hard (to find an upgrade in the draft)." Schneider is ...

Call of Duty fans will be able to play on new multiplayer maps as part of Season 3, including Nomad and Barrage at launch.