Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.

Microsoft announces new AI agents that will help people with things like research, analysis and cybersecurity. Here’s how you ...

Clients of Jira and Confluence will soon have access to Rovo, an AI-powered set of tools that supports enterprise search, ...

Explore the future of conversational AI chatbots with Hassaan Raza. Discover how AI is transforming industries and human ...

Wix, one of the best website builders on the market, has launched a new Artificial Intelligence (AI) business assistant, ...

As AI transforms mental health care, questions about app efficacy, privacy, and ethical design highlight the need for rigorous validation and oversight.

Zico Kolter, a Carnegie Mellon professor and board member at OpenAI, tells WIRED about the dangers of AI agents interacting with one another—and why models need to be more resistant to attacks.

Building on its existing Poppulo AI solution set, which leverages generative AI for content tailoring, language translation, analytics, and best practice recommendations, Poppulo’s AI Agents take the ...