By Gaurav Juneja Customer experience (CX) is evolving from simple interactions to more fluid, outcome-driven engagements.

Discover how conversational AI has evolved beyond chatbots in 2025—reshaping customer engagement, powering intelligent ...

The study also found that Claude prioritizes certain values based on the nature of the prompt. When answering queries about ...

The way businesses have been communicating digitally is rapidly evolving with the emergence of the Autonomous AI Agents that ...

ElevenLabs’ Agent Transfer allows one AI agent to hand off the conversation to another chatbot when conditions are met.

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Retired Suffolk law professor Dwight Golann is using an artificial intelligence-powered chatbot to teach students how to ...

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual ...

Clients of Jira and Confluence will soon have access to Rovo, an AI-powered set of tools that supports enterprise search, chat bots, and agents.

Explore the future of conversational AI chatbots with Hassaan Raza. Discover how AI is transforming industries and human ...

As AI transforms mental health care, questions about app efficacy, privacy, and ethical design highlight the need for rigorous validation and oversight.

Some misconfigured AI chatbots are pushing people’s chats to the open web—revealing sexual prompts and conversations that ...