A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

Agent orchestration revolutionizes the customer experience. Instead of juggling multiple chatbots or apps, users issue a single, natural language request (a prompt). Their personal agent consults ...

Agents get information about the customer, enabling them to provide the personalized experience customers desire. Tobey says, “Agents get a co-pilot or collaborator who listens to every ...

“We’ve built AI agents for large theme parks that are sitting on Google, which is enhancing the guest experience,” said Kessler. “For travel and tourism, we’ve built the customer ...