The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Big corporates leading in adopting AI, data analytics, and cybersecurity solutions to improve bottomline, says report.

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...