Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Everywhere you turn, someone’s talking about experience. User experience. Customer experience. Employee experience. Total ...

Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been dreamed about, Amazon.com Chief Executive Andy Jassy said in a letter to ...

PRIME Developments, an emerging leader in luxury real estate, proudly announced its foray into the vibrant Delhi NCR market.

Introduction E-commerce marketing has undergone a rapid transformation over the past decade, driven by technological ...

“The feedback experience is just horrible,” says David Solana, co-founder of a customer experience management platform called Opinator. He says a deluge of impersonal, time-eating, poorly ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...