The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

A well-managed fulfillment process can do more than just ship products—it can enhance brand loyalty. In today’s fast-paced ...

The MTA is encouraging customers to tell it how they feel about service during its 2025 spring survey. The survey was launched on Monday. Customers who use the subway system, ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

Boubyan Bank has announced its financial results for Q1 of this year. The bank recorded KD 26.5 million in net profits at a ...

KUWAIT: Jahez Application, a pioneering platform that connects customers with their favorite restaurants through online orders, continued to introduce new collabs as part of its strategic approach to ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...