There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Sweepstakes casinos give you the chance to play slots, roulette, blackjack, video poker and other games. You can always play ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Travel to Canada, Greenland, or Norway to see polar bears in their natural environments from inside a rover, dog sled, ship, or helicopter.

The term “customer experience” is searched over a million times a month worldwide, according to Google. A cursory search on Amazon for books brings back more than 6,000 titles on the topic. We’ve even ...

Increasingly, the healthcare industry is discovering the importance of focusing on the customer experience, known as CX. “Patients have become the consumers and are actively demanding and ...

Agents must work together to thoroughly document calls and ensure customer experience consistency by backing one another and delivering matching messages. Pro-tip: Use a contact center solution that ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

Lucid Motors plans to resume customer deliveries for its new all-electric Gravity SUV at the end of April. Getting the Gravity into customer hands is a big milestone for Lucid, whose success will ...

However, not too long after the incident, she said her roommate had a similar experience. Ultimately, she wondered if others had similar experiences. “Is this a thing that Lyft drivers are doing ...

And as companies grapple with finding the ROI on their investments, it’s crucial to understand the potential impact of AI in customer experience. According to a recent study from McKinsey and ...