Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

From funnel performance to promotion effectiveness, from checkout completion rates to loyalty engagement, merchants can track ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Samsung India introduces a new Home Appliances Remote Management tool. This system uses AI for remote diagnosis and troubleshooting. It aims to reduce ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

Samsung has launcg an AI-powered remote diagnosis and troubleshooting system that cuts down service wait times and transforms the customer experience ...

US CMOs rethink strategy as AI influences 82% of hiring decisions, signaling a shift toward smarter, tech-driven growth SAN FRANCISCO--(BUSINESS WIRE)--10Fold, a leading business-to-business (B2B) ...

L & T Finance Ltd. (LTF), one of the leading Non-Banking Financial Companies (NBFCs) in the country, has unveiled its newly ...

The artificial intelligence (AI) job market is poised for rapid growth, with new data highlighting strong demand across ...

When gen AI first popped, we spent more time up front on customer-facing experiences,” says Francis. “This year, we’ve been ...