Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use ...

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Samsung India introduces a new Home Appliances Remote Management tool. This system uses AI for remote diagnosis and troubleshooting. It aims to reduce ...

Idiomatic is perfect for businesses that receive a significant amount of open-ended feedback and need a tool to help make sense of it quickly. CustomerGauge specialises in customer experience ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...