When gen AI first popped, we spent more time up front on customer-facing experiences,” says Francis. “This year, we’ve been ...

AI is delivering an ROI to many businesses, and the financial services industry is among those leading the way in adopting AI ...

L & T Finance Ltd. (LTF), one of the leading Non-Banking Financial Companies (NBFCs) in the country, has unveiled its newly ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

So, how do you go from zero ops team to a well-oiled, high-performing machine? Having built and scaled ops teams across multiple fast-moving companies, I’ve seen what works and what wastes time. Here ...