When gen AI first popped, we spent more time up front on customer-facing experiences,” says Francis. “This year, we’ve been ...

AI is delivering an ROI to many businesses, and the financial services industry is among those leading the way in adopting AI ...

L & T Finance Ltd. (LTF), one of the leading Non-Banking Financial Companies (NBFCs) in the country, has unveiled its newly ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

President Donald Trump's tariffs have resulted in market uncertainty, driving car dealers to utilize new AI tools in an ...

Interfinex has received much hype since its launch, as it is claimed to offer a customized and seamless trading experience. The creators of this system claim that it utilizes advanced technologies ...

Samsung has launcg an AI-powered remote diagnosis and troubleshooting system that cuts down service wait times and transforms the customer experience ...

Google’s new AI innovation for Google Cloud partners include support AI agents, incentive visibility and partner programs, says VP Colleen Kapase at Next 2025 conference.

Samsung India introduces a new Home Appliances Remote Management tool. This system uses AI for remote diagnosis and troubleshooting. It aims to reduce ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...