Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Barbie doll manufacturer Mattel reveals how leaning on Google Cloud has enabled it to respond to customer feedback quicker and speed up its product development processes ...

In today’s fast-paced world, maintaining healthy blood sugar levels and managing weight can be challenging for many ...

We're well into 2025, and if there's one clear lesson emerging, it's that even the smartest algorithms can't rescue a poorly ...

Notion has expanded drastically in recent years, turning from an app that you can use to manage notes to your own personal wiki, project planner and just about anything else. Parent company Notion ...

How thoroughly and frequently does your company track comments left by clients? Knowing what to do when a negative review or ...

By categorizing and filtering user input, you can better focus on driving AI improvement. This iterative process—blending automation with human review—ensures AI learns from high-quality data, leading ...

As you advance, you’re expected to make decisions with less direction and make sense of the ambiguity around you. More often ...

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and ...

Al-‘Ajlah succeeded Haitham Rizq Abd al-Karim Sheikh Khalil as commander of Hamas's Shejaiya battalion. Khalil was killed last week. Information ...