The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

OAKLAND, Calif., April 15, 2025 /PRNewswire/ -- The 2025 Stevie Awards for Sales and Customer Service honors Blue Shield of California with the Bronze Award for Customer Service Employer of the Year.

NEW YORK and LONDON, April 15, 2025 /PRNewswire/ -- PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio ...

The Tampa Bay Times e-Newspaper is a digital replica of the printed paper seven days a week that is available to read on ...

In the 1990s, sci-fi movies specifically continued to draw in millions of moviegoers. While the 1980s is fondly remembered ...

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

CLEVELAND, Ohio -- Monday, ‘CBS Mornings’ co-host Gayle King was part of the historic all-women Blue Origin flight into space orbit and landing back safely. Sunday, President Trump sounded ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.