An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon ...

One example is Fisher & Paykel, a global household appliances company that has implemented Agentforce to enhance its customer service. By giving digital agents access to the company’s knowledge ...

These systems are enabling live agents to focus on higher value initiatives, such as strengthening customer relationships and addressing complex challenges, ultimately upgrading the way service ...

As we’ll explore in this article, bad service can take many forms. Customers might deal with long queues, rude agents, or find it difficult to reach a human agent. Knowledge Lack of expertise relating ...

A video of the incident has surfaced online, capturing one of the agents carrying back the curious explorer to reunite him with his parents. A Secret Service agent carrying a kid who squeezed ...

"We're here today at the special agent graduating ceremony, the class of 445, with DJ, who is a Secret Service agent," Noem said in the social media video. "And also Director Curran." "Yes ...

When a customer asked us if they should use Microsoft Copilot Studio or Microsoft Azure AI Foundry to build their employee self-service agent, we knew Ravi Goriparthy was exactly the right person to ...

With the introduction of VoiceAI agents, Observe.AI delivers the only complete platform that enables enterprises to support today’s customer support operations while moving towards an AI-driven ...

The Blue Jackets announced they signed coveted free-agent college defenseman Caleb MacDonald. The University of North Dakota blue liner was one of the highly sought-after players in the NCAA.

What do franchise cornerstones Vlad Guerrero Jr. and Bo Bichette have in common with the man who could ultimately decide whether they walk to the potential riches of free agency following the 2025 ...

In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how businesses interact with their customers. However, this ...

An inside look at Michigan's massive recruiting weekend with the NIL agent of multiple top targets.