News

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...
A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.
TwistedSifter on MSN3d
A Simple Wardrobe Mix-Up Led To A Case Of Mistaken Identity, But A Hilarious Customer Service Moment Left Everyone Laughing
The line between customer and employee can sometimes get blurred quicker than one might think. For one shopper, a simple ...