The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

today announced the launch of Customer AI Agents that help marketing teams conduct 10X more personalization experiments with automated AI decisioning. The Agents are the latest addition to ...

Devarjaye “DJ” Daniel, whose dream is to become a police officer, was thrust into the national spotlight when he was sworn in by President Donald Trump as a Secret Service agent before a joint ...

One example is Fisher & Paykel, a global household appliances company that has implemented Agentforce to enhance its customer service. By giving digital agents access to the company’s knowledge ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

"We're here today at the special agent graduating ceremony, the class of 445, with DJ, who is a Secret Service agent," Noem said in the social media video. "And also Director Curran." "Yes ...

Officials say the new modernized website is user-friendly and has improved navigation and connects to the agency's new customer service portal. You can visit the new website here. “Our new ...

The launch of this new dedicated team is a key milestone for us, with more than 500 multi-skilled and fully converged agents – backed by the latest technology – delivering seamless and tailored ...

When a customer asked us if they should use Microsoft Copilot Studio or Microsoft Azure AI Foundry to build their employee self-service agent, we knew Ravi Goriparthy was exactly the right person to ...

With the introduction of VoiceAI agents, Observe.AI delivers the only complete platform that enables enterprises to support today’s customer support operations while moving towards an AI-driven ...