Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

"I just wrote it's 2025, we're not doing this," Danielle Pugliese, who was laid off in February, told Newsweek.

Video cover letters could give applicants an edge in a competitive job market by showcasing their skills, personality, and ...

The insurers, which are paid by state and federal governments to cover low-income Medicaid recipients, collected at least $4.3 billion over three years for patients who were enrolled—and paid ...

As someone with decades of experience as a job interviewer and applicant, I’m always surprised when I encounter dismissiveness—and outright disdain—of cover letters (especially when that ...

As 23andMe files bankruptcy to facilitate the company's sale, some worry whether customers' genetic data will stay secure without Congressional help.

With the VA on the chopping block? Spare me the pleasantries. The GOP shouldn’t bother thanking me for my military service. Unfortunately they, and many other Americans, voted for a draft dodger ...

I would like to share one recent example of Lancaster County kindness ... room was not the result of a “distraction.”) This letter, therefore, is the only means available to express our ...

Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into ... when things get complicated. For example, onboarding a new tool should ...