DOHA: Qatar Tourism has officially launched the 'Taste of Qatar' programme, an initiative designed to evaluate and enhance the dining experience across Qatar's restaurant sector.Developed In ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has launched the Kaizen Leadership for Service Delivery Improvement training ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

FROM the vantage point of an association of insurers coupled with careers steeped in the operations of an insurer, we are ...

The result is a public rating designation that is designed to ensure that Qatar’s restaurants meet the highest international ...

Strategic portfolio management requires fostering unity, adaptability and a shared sense of purpose within organizations.

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI is revolutionizing e-commerce returns, cutting costs, reducing waste, and improving efficiency. Discover how automation ...

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

The insurance landscape in Texas has become competitive and ever-changing. This changing landscape demands agencies to expand ...