OAKLAND, Calif., April 15, 2025 /PRNewswire/ -- The 2025 Stevie Awards for Sales and Customer Service honors Blue Shield of California with the Bronze Award for Customer Service Employer of the Year.

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

In a job market flooded with hundreds of applications per opening, this startup claims its voice-powered tool gives candidates a surprising ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...