Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

A GARDEN centre in Warrington has received an award for its excellent customer service. Bents Garden and Home is a popular, family owned and run business on Warrington Road in Glazebury, The garden ...

Businesses on Darwin’s Smith St are concerned the council’s latest project, which has closed off an entire driving lane and ...

Unexpected item in bagging area’ is a phrase that strikes fear into the heart of many UK supermarket shoppers, and frankly, ...

NEW online casinos are appearing in the UK on a regular basis, and knowing which ones are worth your time, and which are best ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Here’s your one-stop guide for Happy Baisakhi 2025 wishes, messages, quotes, images, and statuses to brighten your celebrations. Baisakhi is both a religious and cultural festival. For Sikhs ...

Tech company Workhuman have developed an AI assistant, "Human Intelligence", to aid colleages in providing genuine and heartfelt feedback.

Mindset and meditation expert Joanna Rajendran shares some simple ways to put a little more joy into your day.

As you advance, you’re expected to make decisions with less direction and make sense of the ambiguity around you. More often than not, the responsibility of getting clarity—whether around priorities, ...