AI is providing brands new ways to create deeply personal, engaging experiences at scale, redefining how they interact with ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Great leaders know feedback isn't just about what you say — it's how you say it. The right approach keeps teams motivated and ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

Lord Mark Price, former MD of Waitrose and Founder of WorkL, examines data from over a million employees on the realities of ...

New report reveals happiest shopping times, top customer pain points and strategies for peak season successHappyOrNot ( the world leader in customer feedback solutions and creators of the iconic ...

HappyOrNot ( the world leader in customer feedback solutions and creators of the iconic smiley-faced feedback buttons found in stores, ...

A GARDEN centre in Warrington has received an award for its excellent customer service. Bents Garden and Home is a popular, family owned and run business on Warrington Road in Glazebury, The garden ...

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get “candid feedback,” according to co-founder Patrick Collison. In an April 8 ...

Patrick Collison said Stripe invites a customer to leadership meetings every two weeks. The fintech CEO says it sparks new ideas — even with other feedback systems in place. Elon Musk gave the ...