The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click to read.

Wendy’s navigated a pressured fast-food category in 2024 on three fronts—technology, innovation, and breakfast, the latter of ...

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

Ryanair announces the return of its "Future Flyer" Customer Panel in Dublin, inviting European customers to influence future services and win prizes.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

A primary advantage of merchant services lies in their ability to ensure hassle-free transactions. With advanced technology, payments are processed quickly, minimizing wait times. Efficient processing ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...