The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

If customer expectations are not met, this model helps find ways to close that service gap. We wanted to understand how AI can help improve customer service to narrow this gap." ...

Still, when IVRs first came out, they served a purpose and saved customer service agents a lot of time, even if they didn’t do much to improve the customer experience. Since then, the situation ...

Customers come to your business to buy your product or service because they want the benefit you’ve promised. Your staff’s knowledge about the products is critical to ensuring a customer ...

The top five retail opportunities: leverage AI, implement unified commerce, increase e-commerce sales, improve customer service, and increase store associate productivity. The survey found that ...

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission critical function' Tuesday even as early Trump administration actions ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...