When gen AI first popped, we spent more time up front on customer-facing experiences,” says Francis. “This year, we’ve been ...

When you cancel a hotel room within the cancellation window, you should expect to get a prompt refund. But your hotel had done this to other guests who canceled, and the property had negative reviews ...

Holiday rental platform Booking.com plans to reduce its workforce by over 10 percent in the next phase of the reorganization ...

When I traveled through Thailand and Vietnam this was the only site I used. Always on point and when I had a issue they resolved it within a matter of minutes. When you're traveling abroad you ...