When gen AI first popped, we spent more time up front on customer-facing experiences,” says Francis. “This year, we’ve been ...

When you cancel a hotel room within the cancellation window, you should expect to get a prompt refund. But your hotel had done this to other guests who canceled, and the property had negative reviews ...

When I traveled through Thailand and Vietnam this was the only site I used. Always on point and when I had a issue they resolved it within a matter of minutes. When you're traveling abroad you ...

Holiday rental platform Booking.com plans to reduce its workforce by over 10 percent in the next phase of the reorganization ...

But the listing stayed online, even as the negative reviews piled up. Booking.com ultimately responded that if I had contacted them during the stay, they would have been able to help me.

Online fraud is unfortunately a battle many ... customers read through our reviews and property rating scores before booking, to ensure they can see the views of others who have also stayed ...

Hackers breached Booking.com, one of the world’s largest online accommodation reservation sites, by posing as hotel staff to steal credit card information from travelers making bookings.