There's a new sophisticated PayPal scam draining the bank accounts of unsuspecting victims. Hackers are ambushing users of the platform in a tricky way that seems so legit, it's not sending off ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

A federally funded project aims to help pin down the process by using mathematical models to analyze how factors like temperature, light pollution, and bird and mosquito abundance affect West Nile ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

An American soldier killed during the Korean War has become the 100th service member identified from remains turned over by North Korea seven years ago, the Defense Department announced Wednesday.

Each store features modular zones that highlight the latest advancements in technology and connectivity; the layout also enables CelcomDigi’s staff, known as “CD Champions,” to deliver personalized ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.