Atlassian’s AI agent Rovo generated a lot of buzz at this week’s Team ‘25 conference. Rolled out six months ago, it has had ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

One example is Fisher & Paykel, a global household appliances company that has implemented Agentforce to enhance its customer service. By giving digital agents access to the company’s knowledge ...

These systems are enabling live agents to focus on higher value initiatives, such as strengthening customer relationships and addressing complex challenges, ultimately upgrading the way service ...

As we’ll explore in this article, bad service can take many forms. Customers might deal with long queues, rude agents, or find it difficult to reach a human agent. Knowledge Lack of expertise relating ...

Rumeysa Ozturk, a PhD student at Tufts University, was detained March 25 by immigration enforcement officers in masks and plain clothes Accessibility statement Skip to main content Democracy Dies ...

A registered agent service is a great way to ensure your business meets all state compliance requirements. I evaluated 14 registered agent services to determine which are the best of the best.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

I need some assistance, please. I have three CIS clients, and for the 2023/24 tax year, I submitted their tax returns as their nominee (I am an agent). I provided all the required information that ...

Now, we are excited to announce the next evolution of Security Copilot with AI agents designed to autonomously assist ... defend custom-built AI apps with new safeguards for Azure OpenAI Service and ...