Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

From multi-modal bots to appointment booking tools, order status trackers, and custom brand-specific bots, iX Hello 2.0 can be customized and deployed across an enterprise within minutes to drive ...

ServiceMax AI is an intelligent assistant that orchestrates agents designed to provide useful information to service ...

Glean has dropped a new suite of tools for customers to build, deploy, and manage digital agents.

Tech vendors like OpenAI and Microsoft are banking on business readiness to use the autonomous AI bots, but companies aren’t so sure.

And that’s to say nothing of what happens if they actually make it past that first impression and then realize they’ve gotta ...

Trump has falsely accused agents of abuse in their court-ordered search of his Mar-a-Lago home and of their treatment of Capitol rioters. The FBI and Justice Department declined to comment.

Spring training is almost here, so perhaps it's no coincidence that there has been a recent flurry of activity on MLB's free-agent and trade markets. If you need to get caught up, you've come to ...