When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

An unremarkable sheep grazing block in SA's Murray Mallee was cleverly rebadged as a bush retreat to find its buyer. ACM national rural property writer based in Bacchus Marsh, Victoria. Career ...

Blueshift, a provider of customer engagement solutions, has launched Customer AI Agents that help marketing teams conduct personalization experiments with automated artificial intelligence decisioning ...

today announced the launch of Customer AI Agents that help marketing teams conduct 10X more personalization experiments with automated AI decisioning. The Agents are the latest addition to ...

Nearly a dozen students and faculty members at colleges across the country are known to have been detained by federal agents amid the Trump administration’s crackdown on immigration, which on ...

One example is Fisher & Paykel, a global household appliances company that has implemented Agentforce to enhance its customer service. By giving digital agents access to the company’s knowledge ...

A video of the incident has been shared on social media and has caught the eyes of netizens. In the video shared online, a secret service agent in uniform is seen carrying the child in his arms. He ...

A Turkish doctoral student, Rumeysa Ozturk, was detained by federal immigration agents due to her pro-Palestinian activism. With a valid student visa, Ozturk's arrest and subsequent transfer to ...