Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

AARP says Social Security's service is deteriorating and urges the agency to rethink coming changes. The share of callers to SSA who got a prerecorded disconnect message surged between February ...

Changes to direct deposit info must be done online or in-person starting April 14. Plans to end claims processing by phone ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

What can I do without?" Changes could make it harder for people to claim Social Security, staff say The mounting customer service crisis at the SSA comes as the Trump Administration and the White ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

The Social Security Administration is about to get a new commissioner, but that’s only the latest of a series of changes at ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...