Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

“No tip for illegal,” read the handwritten note ... just fine with the two customers until he brought out their check. “The way they were looking at me, you can tell when something ...

And we pore over customer ... If you see inaccuracies in our content, please report the mistake via this form. Digital notebooks transcend the menial task of writing notes and add the best ...

And that includes thank-you notes. So, short answer: it’s never too late to send them. You also don’t have to send them at all. Grief is seismic, it’s ever evolving, and it changes the ...

(KTLA) – A restaurant server who works in the Los Angeles International Airport was rattled after two customers left him a racist message at the top of their receipt. “No tip for illegal,” read the ...