Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped ...

We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

Telecom operator Verizon is enhancing customer service for over 115 million wireless connections using the Customer Engagement Suite, which includes AI-powered, human-assisted agents. Verizon ...

Verizon Communications (NYSE:VZ) experienced a 10% increase in share price over the last quarter, a move that aligns with ...

Verizon has integrated an AI assistant using Google models to enhance customer service, significantly boosting sales by 40%.

SAN FRANCISCO - Verizon (VZ) said an AI assistant for the company's customer service representatives built using Google (GOOG) models had cut down on call times and freed them up to sell products ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped increase sales for Verizon. The telecom's AI-powered customer service ...