Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

SAN FRANCISCO - Verizon (VZ) said an AI assistant for the company's customer service representatives built using Google (GOOG) models had cut down on call times and freed them up to sell products ...

Verizon Communications (NYSE:VZ) experienced a 10% increase in share price over the last quarter, a move that aligns with ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...

Google's products (GOOGL) (GOOG) have improved the quality of customer service queries by 95% and helped increase sales for ...

(AP Photo/Matt Rourke, File) By Kenrick Cai SAN FRANCISCO: Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and ...

Telecom operator Verizon is enhancing customer service for over 115 million wireless connections using the Customer Engagement Suite, which includes AI-powered, human-assisted agents. Verizon ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped increase sales for Verizon. The telecom's AI-powered customer service ...