The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Some City of Richmond phone lines are unable to take calls as of Tuesday morning, according to a city spokesperson.

Scam call centers are becoming more advanced, but this time, we tracked one down. Watch as we expose what goes on behind the scenes and what happens when they’re caught off guard.

President Donald Trump is complaining about technical difficulties he experienced while trying to hold a conference call with ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

The new operating hours will be Monday through Friday from 9 a.m. to 9 p.m. Additionally, the Nevada 211 call center will ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

Tampa-based outsource call center company OneTouch Direct, which has eight offices worldwide, from Buffalo to Bogota, has ...