Some City of Richmond phone lines are unable to take calls as of Tuesday morning, according to a city spokesperson.

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

President Donald Trump is complaining about technical difficulties he experienced while trying to hold a conference call with ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Scam call centers are becoming more advanced, but this time, we tracked one down. Watch as we expose what goes on behind the scenes and what happens when they’re caught off guard.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Tampa-based outsource call center company OneTouch Direct, which has eight offices worldwide, from Buffalo to Bogota, has ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

While the call went against them, the game previously dominated by Canady swung the Longhorns' way from that point. Need a break? Play the USA TODAY Daily Crossword Puzzle. "It's a tough call," Atwood ...