As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Connecting with an expert over the phone might sound old-fashioned but some say it can be the fastest way to solve your ...

This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

KANSAS CITY, Mo. — One of Kansas City's largest developments in 2025 is well underway in the Northland — the Google data center campus. But what is a data center and why are so many building ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

Data centers built on federal sites would be required to bring clean energy online to match the facility's electricity needs, according to the White House. The Biden administration did not fully ...

MORE: Before, during and after the wildfires: A look at the devastation in California UCLA Medical Center confirmed in an update on its website that at least 15 of its clinics were closed in ...