While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

While the balance of security, privacy, and public safety has always been a concern, recent cyberattacks have highlighted conflicting guidance ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

In hopes of giving my fellow fantasy managers some things to consider as they map out their future drafts, I went ahead and ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T’s return-to-office mandate faces challenges, with employees encountering overcrowded parking lots, desk shortages and ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

It was July 18, 2017, when Madigan first met real estate developer Andy Cretal at his tax law firm office in the Loop. That meeting was, without either man's knowledge, being recorded by 22nd Ward ...

A former AT&T employee was arrested for adding unauthorized phone and tablet lines to at least one customer’s account for ...