A family is reeling after planning a surprise Royal Caribbean cruise for their kids — and then their teen was denied boarding due to a mistake from staff members. At such a critical moment in US ...

Shannon Nutting, of Pembroke, North Carolina, said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. "It was a ...

The Pembroke, N.C., mom claims Royal Caribbean did not allow her son to board the cruise due to his ID, even though she confirmed which documentation she needed to bring beforehand.

Shannon Nutting of Pembroke, North Carolina tells The Independent she was shocked when Royal Caribbean staff members told her 16-year-old son he couldn’t board a cruise in January after he ...