Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact ...

Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

If your contact centre is still relying on legacy systems, you’re not just behind – you’re at a serious disadvantage. A recent study found that over two-thirds of organisations still use mainframe or ...